IWLA Canadian Council Fall Conference Brings Voice of Customer to the Surface

Krista CollinsonIt’s all about the customer experience. That was the theme of the IWLA Canadian Council Conference, Oct. 29, held in Vaughan, Ontario. Nearly 80 IWLA members gathered to hear top customers speak candidly about what they look for in a third-party warehouse.

The event brought in impressive array of speakers from some of Canada’s premiere retailers. Krista Collinson, vice president, Omni Channel: Stores, Ecommerce & Technology, Toys “R” Us (pictured) and Chris Provost, senior director, Logistics, Dollarama gave insightful presentations on building a good relationship and what the customer of the future looks like from a logistics standpoint. Fraser McKenna’s presentation on the real estate market had informative content with outstanding delivery.

One attendee commented: “The content was extremely relevant and the networking opportunities were great. Awesome format and set up to meet/introduce yourself and make new connections. I am attending for the first time and will attend again.” Thanks to all who attended and made this event a success!

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