While every organisation has to adhere to the same regulations we should still aim to apply best practice, specifically for the health and safety of our employees. People are concerned about their jobs, themselves and their families. Employees returning to the workplace after a period of isolation are likely to have many concerns. What are the changes in how I do my job? Is the workplace a safe and hygienic environment? Whatever the status of your current operations, when work resumes, partly or fully, you still need a plan. These are the main issues to consider:
The implementation of safe work practices to limit exposure to the virus at work means first assessing the risks, and then implementing control measures. The main objective of social distancing is to limit close contact and eliminate physical contact between workers. The government requirement is for workstations to be at least two metres apart. If a two-metre distance cannot be maintained, staff should work side by side or facing away from each other. There has even been a suggestion that the middle seat on aeroplanes (the seat that everyone hates) should be reversed to face backwards to avoid close contact.
In the factory or warehouse, it is recommended that only employees essential to each task are present to minimise the risk to others. If it is possible, workers who can work alone should be isolated.
Communication and training
Perception is reality; your staff needs to know, and see, that everything is being done to keep them protected from harm. Your communications plan should cover the needs and concerns of employees and contractors, suppliers and other service providers. Anyone, internal or external, who has physical interaction with warehouse operations must be clear on the procedures and protocols. The adage “communicate seven times in seven different ways” is relevant here. Use email, text messages, flyers etc. to inform staff of revised procedures, re-training plans and importantly, where to get help.
Exercising control over third parties is challenging. Providers of essential services that do not need to enter the premises (e.g. deliveries and collections) should be managed outside the warehouse where possible. There may need to be an appointment or ticketing system to avoid queueing and overcrowding outside. Visitors should be discouraged unless they have legitimate business. Over and above the practical problems of providing physical distancing in the workplace, there is the issue of limiting close contact in semi-social settings such as rest areas and canteens where people traditionally sit together. Outsourced foodservice companies need to re-design their layouts and apply the rules too.
Inventive solutions are needed to solve the problem of minimum contact. Ideally, layouts must be adapted before workers return to the workplace to avoid crowding and confusion. These revised layouts should be tested for both usability and their effectiveness. Signage and floor markings should be done now and referenced in every communication. Protective perspex screens or shields can be added to limit contact or space can be re-oriented so employees do not face one another. Mobile storage units or office-style partitions can work.